Frequently Asked Questions
What Happens if my Flight is Delayed?
Our team actively monitors your flight based on the information you provide. As your estimated arrival time approaches, our system will automatically update your reservation with any changes. No need to call for delays—we've got it covered. However, if you're bumped to a different flight or miss your flight, please give us a call..
Do I need to contact you once my plane lands at the airport?
Upon landing, you'll receive an automated text with your driver's details. Please call or text your driver once you're in the baggage claim area. If, for any reason, you don't receive the text, reach us at +1 (773) 678-0853
How do I connect with my driver?
Once the driver is on location, you will receive a text message with the vehicle type, license plate number, and the driver’s name and phone number.
Is there a grace period for waiting after my flight gates?
Yes, for domestic flights, you have a 45-minute grace period from the time your plane gates before incurring charges. After that, it's $1.00 per minute until departure. For international flights, the grace period is 75 minutes before the same per-minute charge applies
Will your Chauffeur help me with Luggage?
Yes, our chauffeur do help clients with their Luggage
Do you offer Meet and Greet?
Yes, we do offer Meet & Greet service at the airport with additional charges of 20$.
Do you have child seats in your vehicles?
No, we do not have child seats, but you can request a child seat with additional charge of 20$ for Baby/infant seat. Booster seats (1st booster free, add $15 each thereafter).
Are your drivers dressed professionally?
Yes, all our drivers are Professionally Dressed in a dark suit, tie and formal shoes.
What is your Cancellation Policy?
We will require at least a 2-hour notice to change or cancel your reservation for airport transportation via sedan, SUV, or limousine. If you cancel less than two hours before your scheduled pickup time, we will charge a 100% cancellation fee. This does not apply to flight cancellations due to weather or events beyond your control.
Are we allowed to make stops during hourly service?
Yes, hourly service includes unlimited stops and wait time.
What is your Cancellation Policy?
We will require at least a 2-hour notice to change or cancel your reservation for airport transportation via sedan, SUV, or limousine. If you cancel less than two hours before your scheduled pickup time, we will charge a 100% cancellation fee. This does not apply to flight cancellations due to weather or events beyond your control.
Do you charge extra for multiple stops?
Yes, for each additional stop there is an extra charge starting at $15 per stop. The final price depends on how far we will have to deviate from the original route.
What is the luggage capacity for each vehicle type?
Sedans accommodate up to 4 medium bags or 2 large bags. SUVs have a capacity for 6 bags, while stretch vehicles can hold 8 medium bags or 4 large bags. Please note that there may be exceptions with specialty vehicles.
Do you operate on interstate?
Yes, on special requests but our primary focus is on serving the states of Illinois, Indiana, Wisconsin, and Michigan.
Is a deposit necessary when making a reservation?
No, there is no upfront deposit required during the booking process. Instead, a credit card authorization will be placed 12 hours prior to the pickup time. The actual charge will be processed upon the completion of the trip. Please note that exceptions may apply for special events like weddings and extended charters
When can I expect my credit card to be charged?
To secure your reservation, a pre-authorization will be applied to your credit card twelve hours before the scheduled pickup time. The actual charge will then be processed upon the successful completion of your trip.
Can I pay by Check?
Certainly, we do accept payments by check. However, please note that we require a valid credit card on file at the time of booking
Can I pay by Cash?
Yes, you can pay in cash. However, we will still need a credit card on file at the time of booking.
Can I book a trip via phone call or text message?
Yes, you can book via text message at any time. Just send a message to +1 (773) 678-0853
Am I going to be charged if my plane is canceled or diverted?
No, you will not be charged for canceled or diverted flights.
How far in advance do I need to book my reservation?
We Recommend to book your reservation 4 hours in advance for trips in the Chicago area. however, we can also consider last minute reservations based on the chauffer availability. Larger vehicles and special events may need to be booked between 24 hours and up to a month in advance, depending on the specifics of your request.
